mParkThis policy covers the mPark Operator Android app (package used by parking staff) and the mPark websites at mpark.tradelink247.com and mparkadmin.tradelink247.com, including the customer pages for monthly passes and ticket status. mPark is developed and operated by MapleERP IT Solutions Private Limited under the Tradelink247 brand ("we", "us") on behalf of the parking operators who use it ("operators").
Who the app is for
The mPark Operator app is for authorised staff of parking operators: gate operators, station managers and administrators. It is not intended for the general public, and accounts are only created by an operator.
Data we collect
| Data | Why |
|---|---|
| Staff account: name, email or login ID, role, and the station and shift you work | To sign you in and attribute tickets, collections and shift reports to you. |
| Vehicle records: registration number, vehicle type, entry and exit times, fee paid and payment method | To issue tickets, calculate parking fees, print receipts and keep an audit trail for the operator. |
| Customer details, when given: name and mobile number of a vehicle owner or monthly pass holder | To issue monthly passes, send a verification code by SMS, and let customers find their own pass. |
| Device information: a device identifier, app version and last-seen time | To attribute printed tickets to the device that issued them and to let the operator manage its devices. |
| Signup requests on our website: company name, contact name, email, phone, city and message | To contact operators who ask to use mPark. |
Camera
The app uses the camera only when a staff member taps to scan. It is used to:
- photograph a number plate so the registration number can be read automatically, and
- scan ticket and pass QR codes or barcodes.
Plate photos are processed on the device using Google ML Kit text recognition. The photo is used only to read the plate. It is not uploaded to our servers, not added to your gallery, and not shared. Only the registration number the staff member confirms is saved.
Photos, media and files
The app does not request access to your photos, videos, audio or other files on the device, and does not read your gallery.
Bluetooth
The app uses Bluetooth only to connect to a paired thermal receipt printer and print tickets and receipts. It does not use Bluetooth to determine your location.
Location
The app does not access GPS or any other location service. Station addresses and map pins shown on our website are entered by operators and describe the car park, not any person.
Other things we do not collect
We do not access contacts, call logs, SMS messages or the microphone, and we do not use advertising IDs or third-party advertising or analytics SDKs.
How data is shared
We do not sell personal data or share it for advertising. Data is shared only as needed to run the service:
- with the parking operator that runs the facility, who controls its own records;
- with the payment gateway the operator has chosen (such as Razorpay or Cashfree) when a customer pays online;
- with the SMS provider (MSG91) when a verification code is sent to a customer's mobile number;
- with our cloud hosting provider, which stores the data on our behalf;
- when required by law.
Storage and security
Data is sent over encrypted HTTPS connections. Staff sign-in uses short-lived tokens stored in the device's secure storage. So the gate keeps working without a network, the app keeps recent transactions on the device until they sync to the server; this local copy is not shared with any other app. Each operator's data is kept separate from every other operator's.
Retention
Operators keep parking, payment and pass records for as long as their accounting and legal obligations require. Data held temporarily on a device is removed when the app is uninstalled. Signup requests are kept until they are resolved and then deleted on request.
Your choices and rights
- Staff: to access, correct or delete your account, ask your operator's administrator, or contact us below. Deleting a staff account does not delete ticket records the operator must keep, but they will no longer be linked to an active login.
- Customers and vehicle owners: contact the operator of the car park, or us, to see or correct your details or ask for them to be deleted where the law allows.
Children
The app is for adult staff of parking operators and is not directed at children.
Changes
If we change this policy we will update this page and the date at the top.
Contact
MapleERP IT Solutions Private Limited
CIN: U72200KL2019PTC057849
Registered office: Maravoor Puthen Veedu, Kottarakkara, Kollam, Kerala, India - 691531
Email: regygeorge@gmail.com